General Troubleshooting - Web and Device – NESN

For any issues on mobile or streaming media devices, please try the following:

Check that you have downloaded and are running the latest version of the NESN 360 app.
Close and restart the NESN 360 app.
Check for and install any OS updates for your device.
Close out of any unused background apps.
Do a hard restart of your streaming device.
Disable ad-blocking software on your device or router.
(LAST RESORT) Delete the app from your mobile device, power cycle the device, and then re-install the app.

Mobile Devices

You can watch NESN 360 via most 4G, LTE, and 5G cellular networks, as long as your connectivity is steady and preferably 3 – 5 bars, however some cellular towers may route you out of region, which may block your connection if you haven't previously watched on the specific device in the past 30 days (see this article for more details on travel rights).

MINIMUM MOBILE DEVICE REQUIREMENTS

Android OS 13 or above
iOS 17 or above (we recommend using the latest version of iOS if possible)

Apple TV Troubleshooting

If you are experiencing stream quality issues on Apple TV, try checking your HDMI connection. Go to Settings, Video and Audio, then click on Check HDMI Connection. This will initiate a test between the Apple TV device and your Television to verify the integrity of your HDMI cable. The test takes between one and five minutes.

If you have a lot of apps installed, you may want to choose to "offload" the ones that you don't use regularly. This will free up storage space on your device. To enable this feature, go to Settings, Apps, and select Offload Unused Apps to toggle to On.

Fire TV Troubleshooting

If you are experiencing app issues with your FireTV, first check out the available storage capacity by clicking on the Gear Icon in the top left, selecting My Fire TV from the options below, and clicking on About. This will display the device capacity and availability (under Storage Capacity). You can also "Check for Updates" under the About section, to make sure that your FireTV/Fire Stick is running the latest updates.

On some devices, look under Settings, My FireTV, Storage to see the internal space.

You'll need at least 1GB of free space to support the live feed.

Google TV / Chromecast / Android TV Troubleshooting

To check your storage capacity on your Google Chromecast click on the gear icon in the top right to access Settings, then go to System, Storage, and Manage Storage. Make sure that you have at least 0.5 GB of storage free for optimal performance.

Roku TV Troubleshooting

For "Content Not Displaying" error, or the home page not showing current content, try hard restarting the NESN 360 app the following way:

From the Roku home screen, toggle over to the NESN 360 application icon without opening (just hightlight).
Click on the * button on your remote to view a sub-menu
Click on "restart app". (Note: this option may not be available for Roku Pay customers. If you don't see the restart option, then try restarting your Roku device by going to: Settings->System_>System Restart)

While there isn't an option to view the current storage capacity on your Roku device (you will receive a notification if you are out of space), you may still want to clean up unused apps to ensure peak performance. To remove a channel, select it from the Apps list on the Home screen, and hit the * on your remote, then "Remove channel".

other Roku-specific FAQs for NESN 360:

Vizio TV Troubleshooting

To clear app caches on a Vizio TV, navigate to Menu > Settings > Apps (or System > Apps), select the NESN 360 application, and choose Clear Cache.

For persistent issues, use the Soft Power Cycle option under Menu > System > Reset & Admin to clear temporary data and boost performance.

To check your network connection, go to Settings > All Settings > Network > Test Connection.

Desktop Browser Troubleshooting

CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

MINIMUM DESKTOP REQUIREMENTS

Windows 10 or higher
Mac OS 17 or higher

BROWSER COMPATIBILITY

NESN 360 is compatible with Chrome, Firefox, Safari and Edge