Stream Quality and Buffering Issues

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is constantly buffering, or is of low quality, it could be due to the following:

SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

NESN 360 works best over Wi-Fi networks. As it uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth. Slower networks or internet connection speeds can reduce the video quality available in NESN 360. Try the troubleshooting steps here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

MINIMUM NETWORK REQUIREMENTS

• A broadband internet connection (DSL/cable or higher) of 2 Mbps or higher is recommended for NESN 360. If you have an internet connection speed of 10 Mbps or higher and your computer meets the requirements below, you will be able to enjoy NESN 360 content at its highest video quality.

• Most 4G, LTE, and 5G cellular networks, as long as your connectivity is steady and preferably 3 – 5 bars
• You can use this free online Speed Test tool to check your Internet connection’s speed.

YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using NESN 360, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream NESN 360.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

Due to broadcasting rights, VPN usage is not allowed and you will not be able to access live contact with a VPN enabled.

INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

Network Connectivity Recommendations

One of the most common issues seen by NESN 360 users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• Restart your browser, device and home Wi-Fi network.
• Close the browser that had NESN 360 open / the NESN 360 app.
• Shut down your device.
• Unplug your Wi-Fi router / modem from power for 1-2 minutes.
• Plug your Wi-Fi router / modem back into power.
• Restart device, open NESN 360 app / in browser

IMPROVE YOUR WI-FI SIGNAL

• Move to a more central location / closer to your device.
• Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.
• Move router off the floor.