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Our call center hours have changed. We’re now available from 12:30 PM to 10:00 PM. Thank you for your understanding and continued support!

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  1. NESN
  2. Troubleshoot & Fix

Troubleshoot & Fix

Troubleshoot Your Device

  • Why is the NESN app not working anymore?
  • What happens if I do not update the app?
  • What do I do if I cancel my TV provider subscription and I want to subscribe to NESN 360 instead?
  • How does the service determine if I’m in market / what do I do if my internet provider detects that I am out of market?
  • Why am I hearing the Red Sox game in Spanish?

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Call 617-963-0707

Open 12:30pm-11pm