4K streaming of our app is available for all Red Sox and Bruins home games. To determine if you're able to stream in 4K, please review the following requirements in this FAQ:
Q: What internet connection speed do I need for streaming in 4K?
A: To stream our content in 4K, we recommend a reliable high-speed internet connection with a minimum bandwidth of 35 Mbps.
Q: What can I do to ensure a stable network connection for 4K streaming?
A: A stable network connection is crucial for uninterrupted 4K streaming. If you experience buffering or interruptions during playback, consider the following steps:
Minimize interference from other devices that may be using the network simultaneously.
If available, connect your device to a wired Ethernet connection for a more stable connection.
Try moving closer to your Wi-Fi router to improve signal strength.
Q: What kind of HDMI cable do I need for 4K streaming?
A: You'll need an HDMI cable that supports 4K and HDMI 2.0 or higher. Older HDMI cables (HDMI 1.4 or below) may not be capable of transmitting 4K signals. Make sure the cable is securely connected to both your device and the display.
Q: How can I check if my device supports 4K resolution playback?
A: Ensure that your connected device supports 4K resolution playback. You can refer to the device's specifications or check with the manufacturer for compatibility details. Roku users: from the Settings, menu verify that the Display Type is 4K HDR TV. If that is selected, then go to Settings, Advanced System Settings, Advanced Display Settings and set HDR Subsampling to 4:2:0.
Q: How do I set my device to output at 4K resolution?
A: Access the display settings on your device and verify that it is set to output at 4K resolution. The location of the display settings may vary depending on the device. Ensure that the appropriate display resolution, such as 3840x2160 pixels, is selected.
Q: What is HDCP 2.2, and why is it important for streaming 4K content?
A: HDCP 2.2 (High-bandwidth Digital Content Protection) is a copy-protection standard required for streaming 4K content. It ensures that your content is protected from unauthorized copying or distribution. Verify that both your device and any intermediary devices, such as HDMI cables or AV receivers, support HDCP 2.2.
By meeting these requirements, you should be able to enjoy the 4K streaming experience for our Red Sox and Bruins home games. If you have any further questions or encounter issues, please reach out to our support team for assistance.